1. General Return Policy

• Return Window: Customers have the right to return products within 15 days from the date of receipt if the item is defective, malfunctioning, or not as described. 

• Condition of Items: Returned products must be in their original condition, unused, and with all original packaging, tags, certificates, and documentation intact.

• Non-Returnable Items: Certain items are not eligible for return, including but not limited to:

  • Perishable goods (e.g., food, flowers)
  • Personal care and hygiene products
  • Intimate apparel
  • Custom-made or personalized items
  • Items without original packaging or labels

2. Return Process

• Initiating a Return: Customers should contact our customer service team within the specified return window to request a return authorization.

• Return Shipping: If the return is due to an error on the part of the seller (e.g., wrong or defective item), the seller will bear the return shipping costs. For other returns, customers may be responsible for shipping fees.

• Refunds: Upon receipt and inspection of the returned item, refunds will be processed to the original payment method within a specified number of days.

3. Vendor-Specific Policies

• Standardization: While vendors may have individual return policies, they must comply with the minimum standards set by the marketplace and Bahraini consumer protection laws.

• Handling Returns: Vendors must process authorized returns promptly and in accordance with the marketplace's guidelines.

4. Compliance with Bahraini Laws

This return policy aligns with Bahrain's Consumer Protection Law No. 35 of 2012, which mandates that consumers have the right to return or exchange defective products within 15 days of purchase.

5. Customer Support

For any questions or assistance regarding returns, customers can contact our support team via whatsapp +973 39 177 075.